How to complain if no invoice is given?
In daily life, it is the legitimate rights and interests of consumers to ask for invoices after consumption, but some merchants may refuse to issue invoices for various reasons. In this situation, how should consumers protect their rights and interests? This article will introduce the complaint process, legal basis and precautions in detail, and attach hot topics and hot content in the past 10 days to help you solve the problem quickly.
1. Complaint process
If a merchant refuses to issue an invoice, you can file a complaint by following these steps:
| steps | Operation content | Remarks |
|---|---|---|
| 1 | Negotiate with merchants | Try to communicate with the merchant first and clearly request an invoice. |
| 2 | Dial 12366 tax hotline | Report the merchant's refusal to issue invoices to the tax authorities |
| 3 | Log in to the official website of the tax bureau | Submit complaint materials through the official website, such as consumption vouchers, chat records, etc. |
| 4 | Complain to a consumer association | Dial 12315 or make a complaint through the official website of the Consumers Association |
2. Legal basis
According to Article 19 of the "Invoice Management Measures of the People's Republic of China", when units and individuals that sell goods, provide services, or engage in other business activities collect payments from external business operations, the payee shall issue an invoice to the payer. It is illegal for a merchant to refuse to issue an invoice, and consumers have the right to complain.
| Legal terms | content |
|---|---|
| Article 19 of the "Invoice Management Measures" | Merchants must issue invoices |
| Article 22 of the Consumer Rights Protection Law | Merchants should issue proof of purchase or service receipts |
3. Hot topics and content in the past 10 days
The following are hot topics and content related to consumer rights in the past 10 days:
| topic | heat index | Source |
|---|---|---|
| "Internet celebrity store refuses to issue invoice" causes controversy | ★★★★★ | Weibo, Douyin |
| The tax department strictly investigates the refusal to issue invoices | ★★★★ | CCTV News |
| Consumer complaint platform data exposed | ★★★ | Consumers Association official website |
4. Precautions
1.Keep consumption vouchers: Such as receipts, payment records, etc., as evidence of complaints.
2.Record business information: Including name, address, contact information, etc.
3.Complain promptly: It is recommended to file a complaint as soon as possible after consumption to avoid loss of evidence.
4.avoid conflict: Stay calm when communicating with merchants to avoid disputes.
5. Summary
Merchants' refusal to issue invoices violates consumers' legitimate rights and interests, but through correct complaint channels and legal means, the problem can be effectively solved. I hope the information provided in this article can help you protect your rights. If you encounter similar problems, please stand up bravely and file a complaint according to law!
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