What should I do if I harass a seller with negative reviews?
In recent years, with the popularity of e-commerce platforms, consumers' awareness of rights protection has increased, but the problem of "negative review harassment" has also become increasingly prominent. Many consumers have been bombarded with phone calls, intimidating text messages and even physical threats because of giving negative reviews to sellers. This article will analyze the current situation of this phenomenon and provide practical solutions based on hot topics across the Internet in the past 10 days.
1. Statistics of hot spots across the entire network (last 10 days)
| Platform | Amount of related topics | Most popular cases |
|---|---|---|
| 128,000 items | #Woman received death threats after negative review# | |
| Douyin | 63,000 items | "Bad reviews are sent to shrouds" video |
| black cat complaint | 2476 items | A seller on a certain platform leaked buyer information |
2. Analysis of common harassment methods
According to consumer feedback, sellers’ retaliation methods mainly include:
| Type of harassment | Proportion | Typical cases |
|---|---|---|
| Phone/SMS bombardment | 63% | Continuously receive verification code text messages |
| Social account human flesh | 22% | WeChat adds harassment |
| Send scary items | 8% | Received ghost coins and curse letters |
3. Rights Protection Operation Guide
If you encounter harassment from negative reviews, it is recommended to follow the following steps:
1.evidence fixed: Immediately take screenshots of call records and text messages, and retain physical evidence such as courier tracking numbers.
2.Platform complaints: Report through the official channels of the e-commerce platform. The processing time of each major platform is as follows:
| Platform | Complaint entrance | Processing time limit |
|---|---|---|
| Taobao | My order - Complaint to seller | 3 working days |
| Jingdong | Transaction dispute application | Within 48 hours |
3.legal approach: According to Article 42 of the "Public Security Management Punishment Law", the case can be reported to the public security organ, and in serious cases, criminal liability can be pursued.
4. Suggestions on preventive measures
1.Privacy protection: It is recommended to fill in the collection point for the delivery address, and a virtual number can be used for contact information.
2.Negative review skills: Avoid emotional language, describe the problem objectively, and reduce the risk of retaliation.
3.Rights protection preparation: For large transactions, it is recommended to record the whole process of unboxing video as follow-up evidence.
5. Excerpts from expert opinions
Experts from the China Consumers Association pointed out: "E-commerce harassment complaints will increase by 37% year-on-year in 2023, and platforms should establish a seller credit blacklist system." Currently, the platform has piloted the "anonymous negative review" function, and it is expected to be fully promoted by the end of the year.
Final reminder: Be sure to stay calm when encountering harassment, seek help from the platform and the police in a timely manner, and never directly conflict with the harasser. Your legitimate rights and interests are protected by law, and only by bravely defending your rights can you improve the e-commerce environment.
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